On occasion I get the nasty calls here at work where someone is dissatisfied with service or something like that. Usually if I just listen and try to help them out they calm down. The lady this afternoon was not about to calm down no matter what I said.
See, I work in the health care industry and when it comes to people’s health care they can get pretty worked up…understandably. It’s the rude people that are taking their issues out on me I can’t deal with.
Here is the gist of the conversation (think of a snarky tone with a lot of sighs):
Robin: This is Robin, can I help you?
Caller: Probably not.
Robin: WellÃ¢â‚¬Â¦what can I do for you?
Caller: I want to make a grievance against the customer service.
Robin: Ok, well you just need to write a letter and send it to—
Caller: (cutting me off) No itÃ¢â‚¬â„¢s not ok!!! I donÃ¢â‚¬â„¢t want to send a letter!
Caller: No! ItÃ¢â‚¬â„¢s not ok!
Robin: Well, what do you need me to do?
Caller: What do you think you should do?
Caller: No itÃ¢â‚¬â„¢s not OK!!
Robin: What is your last name?
Caller: It’s *************
Robin: Can you spell it?
Caller: Of course I can spell it! i’m not from Arkansas!!
Caller: I want to speak with a manager!!
Caller: NO ITÃ¢â‚¬â„¢S NOT OK!!!
ThatÃ¢â‚¬â„¢s when I promptly ran to find a supervisor and she agreed to take the call for meÃ¢â‚¬Â¦because sheÃ¢â‚¬â„¢s awesome like that. I later found out from the supervisor that the call didnÃ¢â‚¬â„¢t even belong in our department :rolleyes:
I now have a fear of the work Ã¢â‚¬Å“okÃ¢â‚¬Â.